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Strategy

Service design

UX/UI

Product build

Venture

Entourage

/

2023

Building community and monetizing fanbases

Strategy

Service design

UX/UI

Product build

Venture

Entourage

/

2023

Building community and monetizing fanbases

[ About the project ]

Today’s fans expect more than passive interactions, and traditional loyalty programs and monetization models are falling short.

We saw an opportunity to build a dynamic fan ecosystem that goes beyond one-size-fits-all programs—one that fosters deeper connections, drives participation, and unlocks new revenue streams. Redefining community and monetization for Clubs, Teams, Influencers, and Venues.

[ Our Challenge ]

Most loyalty programs fail—77% don’t last beyond two years—because they rely on rigid, transactional structures that overlook the dynamics of fan behavior. Engagement isn’t just about points and rewards; it’s about creating value and giving fans reasons to invest over time.

For teams, venues, and creators, the challenge was clear:

  • How do you move beyond short-term interactions to build lasting fan relationships?
  • How can engagement become a two-way street, driving both loyalty and revenue?
  • How do you create a system that evolves with a brand’s lifecycle and audience needs?

[ Our Solution ]

We built Entourage, a fan engagement and monetization platform designed for customization, participation, and sustained loyalty. Unlike generic loyalty programs, Entourage is tailored to fit the identity, culture, and goals of each brand and fanbase.

✔ Owned zero & first-party data to create smarter, more personalized experiences.

✔ Build interactive fan communities through rewards, challenges, and direct engagement.

✔ Unlock scalable monetization opportunities through exclusive content, merch, and brand partnerships.

[ The Impact ]

With Entourage, brands go beyond engagement to build self-sustaining fan ecosystems. Teams, venues, and brands create spaces where participation is rewarded, loyalty grows organically, and monetization becomes a natural, long-term strategy.